Delete your account

DayTrellis is made by DayTrellis LLC. You can delete your account and everything stored on it at any time, from the app or from the website. It happens immediately once you confirm. We do not queue it, and we do not ask you to email us first.

Before you delete

You can take your data with you first. On the website, your Account page has Download my data, and the phone app has the same control in Settings. It gives you a file with your account details, profiles, quiz and screener answers, plans, check-ins, garden, coach conversations, reminder settings, reminder email records, subscription record, and usage records. If you added a child profile, its data is in the file too.

How to delete your account

On the website

1. Sign in at daytrellis.com/signin.
2. Go to your Account page.
3. Scroll to Delete account.
4. Check the box, type DELETE, and press Permanently delete my account. Your account and its data are removed straight away.

On the phone app

1. Open DayTrellis and sign in.
2. Open the Settings tab.
3. Tap Delete account.
4. Confirm when asked. Your account and its data are removed straight away.

If you cannot sign in

Email support@daytrellis.com from the address on the account and ask us to delete it. We will confirm it is you, delete the account, and write back. If you no longer have access to that email address, say so and we will tell you what else we can accept.

What is deleted

Deleting your account removes all of the following. This is not a deactivation: the records are removed, not hidden, and we cannot restore them afterwards.

• Your account and sign-in: your email address and password.
• Every profile on the account, including any child profile: its name, birth year, and diagnosis status.
• Quiz and screener answers, and the scores and profile they produced.
• Your daily plans and every action you ticked off.
• Your garden: the layout you built in the app.
• Your About you answers and daily ratings, if you gave any.
• Your weekly check-ins and the trend built from them.
• Your coach conversations: every message you sent and every reply.
• Your subscription record. A subscription bought on our website is cancelled first so you are not billed again. A subscription bought through the App Store or Google Play is not; cancel it in the store. Deleting your account does not refund a plan you have already paid for. If it has been less than 14 days since your first annual charge on daytrellis.com, you can still get that refund under our Terms, before or after you delete your account.
• Your reminder email records: which renewal or trial reminders we sent or tried to send you, and when.
• Your newsletter subscription, if you had one, including at our newsletter provider.

What is kept, and for how long

We would rather tell you this plainly than let you assume more is erased than really is.

• Payment records. If you ever paid on our website, our payment processor (Stripe) keeps the invoice and customer record. We cancel that subscription and stop its billing, but tax and accounting law requires the transaction history to be retained, typically seven years. We cannot delete it and neither can they.
• Messages already sent to our AI providers. When you use the coach, your messages and a short summary of your tracker data are sent to Anthropic. The first 1,000 characters of each message go to Voyage AI to find relevant content. Anthropic deletes what it received within 30 days, unless the law requires it to keep it longer, or its safety systems flagged it, in which case it may keep it for up to 2 years. Voyage AI deletes it as soon as it has made the search code. Deleting your DayTrellis account removes our copy. It does not reach back into theirs.
• Calls to our phone line. xAI runs our phone line. What it has from a call is not removed when you delete your account. xAI keeps the recording and transcript for 30 days, then deletes them. To ask about a call, email support@daytrellis.com with the number you used.
• Server logs. Ordinary technical logs, which record things like times and errors, may hold an account identifier for a short period before they age out. They do not contain your quiz answers, scores, or plan content.
• A quiz you took before creating an account. If you took the quiz without signing up and never attached it to an account, it was never linked to you, so deleting an account does not reach it. It carries no name and no email: only a random browser identifier. We delete it 90 days after you took it. Clearing your browser storage removes your end of that link.
• Site activity from before you signed in. If you used the site before creating an account and that activity was never linked to it, we keep it as separate records. Each is tied to a random browser ID, and none has a name or email. We delete them 90 days after the visit.
• Combined summaries of coach topics. Combined, de-identified summaries of coach topics, reading, daily action use and daily ratings, described in our Privacy Policy, are kept after you delete your account.
• App store purchase records. If you subscribed in the app, Apple or Google keeps its own record of the purchase under its own rules.
• Your record at RevenueCat. If you used the app while signed in, RevenueCat, the service that manages app store subscriptions for us, keeps a customer record with your account ID, basic device details, and any in-app subscription.
• Google Analytics data. If you visited our website, Google Analytics keeps detailed data about those visits for 2 months. After that, only combined totals remain in our reports.

Delete some of your data, without deleting your account

You do not have to close your account to remove data from it. Both of the routes below leave your account, your own profile, and your plan exactly as they are.

Remove a child profile

Removing a child profile deletes everything stored on that child: their name, birth year, diagnosis status, screener answers, plans, and check-ins, on our servers and in the app's storage on your device. Your account is untouched.

1. On the website: sign in and open your Account page. Each child has a card headed Remove this profile. Type the confirmation it asks for and press the button.
2. On the phone app: open the Settings tab and tap Remove [name]'s profile, which is shown with the child's own name on it. Confirm when asked.

Ask us to remove something else

You can also ask us to remove just one thing, such as a single quiz result, your coach conversations, or your newsletter subscription. Email support@daytrellis.com from the address on your account and tell us what to remove. We will confirm it is you, do it, and write back. You keep your account either way.

The retention notes in What is kept above apply here too: we can delete our copy of something, but we cannot reach into a payment processor's tax records or into what an AI provider has already received.

Questions about any of this: support@daytrellis.com. See also our Privacy Policy.